disappointing experience. my boyfriend and i were really keen to try this place - i grew up not far from footscray in melbourne and am always on the lookout forgreatvietnamese food. the place, while not quiet, was by no means bustling when we arrived. we walked in and sat down without being greeted; had to ask for menus after waiting about 10 minutes.
after ordering we waited about 20 minutes, then one dish arrived. i say "one dish", but it was pho, and the customary bean sprouts, herbs, lemon and chilli used to flavour the dish (which other people around me were using with gusto) hadn't been brought. we then waited at least another 15 minutes for the other dish, while mine grew cold as i waited out of politeness/for the herbs; we watched people who had just walked in being served pho and stirfries without waiting even 10 minutes. even after the other dish had arrived, the herbs still hadn't. i finally asked and was brought a skimpy dish of a small handful of bean sprouts and one sprig of vietnamese mint.
the place was pretty, but my boyfriend noticed a missing bit of floor exposing a broken pipe under our table. the kids of one of the waitstaffers were hanging out and eating and playing with ipads in the restaurant - this was fine, and it was also fine when one of them first came by to show us a toy he was playing with. by the fourth time this happened we were actually hoping to just be able to hang out and chat, and getting cheekily elbowed on purpose was not exactly enjoyable; we weren't there to babysit. i know there probably wasn't another option; i just wish they could have been a bit more polite and less intrusive.
the prices were relatively cheap for civic, but not for vietnamese food in general. you can get better, cheaper, faster food with infinitely better service at pho phu quoc in dickson, or even at the vietnamese bakery at the fyshwick markets. there may be fewer hip, upcycled wood tables and hanging lanterns, but under the circumstances i reckon we could go without.
i sincerely hope for the owners' sake this was just an off day/learning experience and a once off for the restaurant. based on our experience we won't be returning and definitely wouldn't recommend.