the food is good, but the service is absolutely abysmal. the waiter had forgotten to put our order through to the kitchen - so of course 30 minutes later, we enquired about our food (as they should come out fast, tapas style).
got a half-hearted apology from another member of staff. who then put the order through properly.
but no offer of a free drink. the original waiter, while serving our dishes later and also bringing us the bill, did not offer any apologies. nor offered to take the service charge off the bill. when i mentioned i'd like the service charge taken off, he just agreed - again, no apologies offered at that point.
another staff member did come by to ask how our food was. and we mentioned it was good, but the waiter forgot to put the order through and there was a long wait. again, a half hearted apology, and an excuse "oh we have new staff". this on a saturday evening, where they should definitely not be deploying any new staff.
while the food is good, there's no shortage of good spanish small plates in london, with better service, for the same price point (which is not cheap by the way, i'd say mid to upper range). so why come here?