i have eaten at a lot of japanese restaurants and not all of them are perfect, and a lot of restaurants are slow getting your food ready. however it the first time i ever wrote my first bad review due to the service i received.
on a tuesday night, the restaurant is half empty and we wanted to order "take away." i entered and waited at the gate receptionist area – after waiting for quite a long time, nobody greeted me so i had to go in and chased down a waitress who has long braided hair. she seemed to be unhappy and directed me back to the gate and asked me to looked at the menu there. i did, and then she never came back to ask me what i wanted, so i had to walk in again to chase her and tell what i wanted to eat. after i made my order, she told me coldly “it has to be a 30-35 mins wait. we are busy today.” i left the restaurant and wandered around for 35 mins. of course, when i came back, the food wasn’t ready. she did not apologize or show any empathy, just telling me again that “we are busy” and “5 more mins.” of course it was much longer than 5 mins, and during the long wait, i was standing in their restaurant with a small kid, nobody told me that i could sit down or anything, and whenever i encountered this waitress with an inquiry look, she always paid me back with a nasty impatient expression. eventually, when i finally got my order, she emphasized again: “we are busy.”
during the wait, i decided to pay before my food arrived so i can save some time. when i was holding my receipt, waiting – i wanted to give it back to them after i got my food, a white waiter with glasses asked me: “may i have your receipt back?” i said i would give it back to him when i get my food, and then, quite astonishingly, he asked very arrogantly “madam, then, can i have the pen back?” when there are a lot of pens just on the desk in front of him. the moment when i handed the pen back to him, i was determined to write my first bad review, not because of the restaurant itself or the food quality but because of the two waitresses/waiter being such exhibitionists of rudeness.
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after my bad review, the manager called the next day. he apologized and offered a refund, and since he wanted to make it right, i made this review a little less angry. i hate to let other people take the consequence of the rudeness of the two.