hello, this restaurant is should be one of the best place of istanbul. many of my friends reccomended me that restaurant at it was a very special day for me. i decide to make a reservation and request a very nice table with direct view on the bosphore. i guess they choice the table on your arrival. as i am not a very famous personn or look like i have a lot of money they bring us on the terrasse right side on the restaurant wich only one of us could have the view from faraway on the bosphorus. when i told the lady that i request a table direct to the bosphorus she say to me that other people have made reservation before me. my first question is why you confirm if you can not afford? i insist on my reservation 3 times. she call me on the same day to see if my reservation is still confirmed and again i ask her about this table and she that everythings was ok. on the top of that we have been seating next to 20 chinesse wich had a lot of fun but it was terrible noisy so when you want to have a nice diner by 2 it was really not was i was expecting so if we have been to the other terasse would not be happend. it's take long time to get the menu. we choice a cocktail as apéritif. the cocktail was good but nothing next to it ( nuts, olive or what ever....) for my opinion if you served a cocktail around 40- 50 tl the cocktail i believe they should serve something. we orde a bootle of wine...servis was ok at that moment. our starter.sushiit was very delicious and the variety was good, very nice presentation. seafood plate, i would not call a seafood plate if you serve 1 vongole, 1 karides, peace of thuna, salmon, and calamar ( again nice presentation but very poor) i use to eat seafood plate all around the worlb but this is a joke. main course was the duck.....the duck was very dry....i could eat but it was really the worse duck i eat...i did not want to take a dessert so i ask for irish coffee. i became a mixture of milk and coffee and on the top milkshaum....i say that i am sorry but that it was not a irish coffee. i explain that should be sugar with wisky '' flambiert'' coffee and freshcream on the top 3 colors. the waiter bring me a glas with milch, coffee and freshcream and wisky. i explain that they should not be with milk. on the way to toilet i explaint to the head waiter my problem in mean time the bartender come to us and say to me that if want the irish i drink like that or i should go somewhere else. the head waiter did not leasten to my complain and explain to me that he has 25 years experiences etc....he start to talk to my turkish friend and he was very rude. no appologize or something else. this attitude is unacceptable.....they should learn what is about customercare. i was always polite with them but they can't accept critic.....everyone can do a mistake but you should accept and even if i was wrong ( wich is not the case) they should respect the customer and find a solution to satisfied the customer. i say that i will complain and he's answer was write what ever you want...have a nice everning