went in today to attempt to order something to-go. after waiting for around 5 minutes before anyone acknowledged me, jennifer (who claims to be the general manager), asked me if i needed help. i said i wanted to order something to go to which she replied "we don't do to-go orders before 2" and then walked off. didn't ask if i wanted to be seated or if there was anything else she could help with. this piece is important for what happened later.
i walk over to her, since she walked away from me without being at all helpful, and asked if i could be seated then and dine in. she replied "you can sit anywhere you like" in a tone that is not preferable. she clearly had something going on in her life or at work that has caused her to believe its ok to treat paying customers in a less then cordial manner. this is also important to what happened later.
i sit at the only table that was left in the restaurant, it was busy for friday lunch. she comes over to my table and asks what i want to drink, so i ordered a beer they do not offer, forgetting they didn't carry it, so i changed my drink order and let her know i wanted the buffalo chicken dip for my meal. she goes and places the order, brings my drink and that was the last interaction i had with her until it was time to pay. when i finished my drink i waited, and waited, for her to come to the table so i could ask for my check and a to go box. another waitress, who was older, noticed that i was getting visibly frustrated, and asked if i needed something so i said the check and a box. jennifer, who was at the bar at the time, said "i got it" to her coworker and brought me both my check and my box. i paid and left.
now , upset at the treatment i had received, i posted to their facebook in hopes that they read the feedback and apply it to future patrons. but nope, jennifer herself decided that she needed to input a snarky comment, claim to have came to my table to check up on me (she did not, the older waitress in a green shirt and floral/70's printed skirt did), and stated that i should have mentioned it to her. i would have mentioned it to her had she taken the time to check on me at any point during the service. so immediately after posting her snarky reply she deleted the whole post (i have a screenshot). so i gave them a rating on facebook, to which she claimed to be the manager, gave a slightly more professional, yet still snarky, reply while still maintaining that she did check on me during service, which has already been stated she did not. she may truly be the manager, and if that,s the case then i am sorry for the employees of valhalla and anyone else who has to put up with her attitude.
its unfortunate because i like the food at valhalla and up until today have never had a bad experience there. but it only takes one person to ruin that experience. i can say with full confidence that i cannot out of good conscious recommend this establishment to anyone for lunch service during the week because of one employee.