urban grind coffee house


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j
1
8 yıl önce
westside
never again!!!!!  i decided to check this spot out when a friend told me how cozy it was to get a cup of coffee and get some work done.  i attempt to order a beverage at the counter, using a $20 bill to pay for my purchase.  the male barista advised me he did not have enough $1 bills to complete my change. as a kind gesture, i told him i had some singles i could give him.  so he gave me a $5 and i went to my table and got five $1 bills for him.  upon
returning to thecounteri provided him with the equivalent amount of singles for the $5.  he then proceeds to give me $5 less than the amount due to me for my change.  understanding that he had confused himself, i attempted to explain to him that me giving him change had nothing to do with my actual transaction.  he alleged that i
was trying to trick him, but ultimately gave me my change.

i then go back to my table to wait for my drink and after more than 30 minutes, received nothing. so i go back up to thecounterwhere he stated that his manager would have to review the cameras (i assume to make sure i didn't try to trick him) and that he could not give me the drink that i paid for.  i inquired how i was going to be compensated
and he said, once investigated, i would have a credit for my next visit. 

i am a professional woman with have never in my life been treated as a criminal for a $5 drink. 
the associate clearly could not count and should not be working anywhere involving monetary transactions.  not
only did he alleged i was all but a criminal, he didn't even come over to me to tell, me, i had to get up to ask about my paid drink.  i had to email the manager who apparently gave him such instructions and still trying to figure out when & how i will be reimbursed.  i will never return to this business ever again.
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