i once considered this place to be a hidden gem. the food was great, the atmosphere cosy and intimate, and best of all it was well hidden and frequented only by regular customers and those with recommendations. however, a recent experience has completely changed my impression of a place i once enjoyed so much.
the customer service at toriciya is without a doubt the worst i have experienced anywhere in sydney. the manager was extremely rude towards our table to the point i was embarrassed to have brought my friends from out of town here for dinner. we were continuously pressured to finish and hand back to table even though it took them an eternity to bring the food out! this is a true reflection of their willingness to sacrifice customer satisfaction for profit.
if you enjoy dining at fast food restaurants, this is the place for you. if you enjoy an authentic yakitori restaurant with great food, atmosphere and great service, head to yakitori yurippi at crows nest.
having been a frequent customer at toriciya during the last 8 years, this occasion will be my last!