konrad. this year our family decided to "treat" ourselves to "a terrific dining experience" at the st. paul grill for our thanksgiving day dinner.
we made reservations more than a month in advance for a 1:00 seating.
we all arrived early and were told to wait in the waiting area until a waitress would seat us.
we weren't directed to our table until after 1:30. (so much for reservations).
and then the fiasco began. our waitress didn't show for another 10 minutes and then kept disappearing. we finally nailed her down about 30 minutes later to take our orders.
next, you ran out of the house wine you were offering that day. (after we all had one glass and requested another.) our waitress told us you had run out and didn't even offer an alternative.
after that our waitress became even more scarce and we ended up waiting and waiting and waiting. extra bread was requested 3 times and never did arrive.
more waiting and we finally received our desserts.
in all fairness, the food was excellant, but yourservicejust totally sucked. at the prices we paid, we expected to receive above average service. not even close.
i don't understand how you thought our "waitress" could possibly handle a table of 11 people. she was one of the worst i've ever had.
your "terrific dining experience" turned out to be a joke, and really ruined what was to be a nice family thanksgiving dinner.
a very dissatisfied customer