pros: food, setting
cons: service, banquet pricing
called ahead to book and to inform that we’re planning on ordering the banquet which will need some minor modifications, as 1 member of the party is pregnant, and that 1 is allergic to nuts.
told “no problem.”
arrive and sat. told waitress that we want to order the banquet but make some changes to avoid foods that can’t be eaten due to pregnancy/nut allergy.
told “no, we don’t do that.”
point to menu where it clearly states ‘changes can be made to banquet with advance notice’ and explain that we’d called ahead and given advance notice.
“no. we can’t change the banquet.”
you can’t change the salad that has nuts sprinkled over it at the very end and just, you know, not sprinkle the nuts over it at the end?
“no.”
so it got off to a rough start with an abrupt/rude shutdown of our plans, which we had run past the restaurant when we booked.
meanwhile 1 member of our party does some mathematics and realises that the banquet is criminal price-gouging… and that for the same price of $70 per head we can order the same exact menu items (while being allowed to substitute or adapt to accommodate our pregnancy/allergy requirements) and drinks and some desserts.
so we do.
the food is awesome. everyone ate their fill and then some. had some drinks. great views. spent just over $70 per head and got drinks/desserts as well as almost exactly the same meal as the banquet which costs $70 per head with no drinks or desserts included.
so the rocks’ back-of-house staff salvaged what could have been an unpleasant evening with their great food, drinks, and desserts which cost us less than if we’d ordered the banquet.
our waitress was either rude or was secretly and subtly pushing us to realise that the banquet is insanely overpriced and that we should order the items separately. i’m guessing the former and hoping the latter.
advice for the rocks is to train your wait staff to be a little more accommodating of food requirements. we weren’t being unreasonable and we gave advance notice and we were brusquely told it could not happen. it was not an ideal start to what was (eventually) a great evening, thanks to stellar food.