crisis management. theoarhouse was recommended to us by a local. we were excited about the setting; quaint, waterside, etc. the waitresses had too many tables. our waitress did the best she could, but was clearly over-extended. it became obvious that she had no support from the kitchen or the bar, as it took a ridiculous amount of time to get our drinks and dinner. moreover, they were out of fries and had no chips or anything else for that matter as an option. our waitress did the best she could, again, with no support from the kitchen, bar or management, left to diffuse the situation as best she could. she gets an a+ for crisis management and has a bright future in a place where she is appreciated. the irony in this is that when our food did finally arrive, it was very tasty.