nightmare on e. 3rd avenue. the owner should be ashamed of his behavior if he has any shame.
we had taken my boyfriend's elderly parents out for their 56th anniversary. having experienced this restaurant on one prior occasion i thought "what a perfect place".
however; what we experienced is unfathomable.
to begin; i would add that on the poor health of both parents, mom having battled cancer 3 times (most recent lung cancer with a lobe removed, dad having a recent previous stroke). each are on incredible amounts of necessary medications. with this we reviewed their menu at home on line having our choices already planned including calling ahead to see if we could make reservations which we were told no only parties of 10. i then asked when is the best time to arrive to avoid a long wait explaining our circumstance. we were told by 6 and we did, we arrived by 6 coming from ormond beach.
after waiting over an hour in a packed standing room only (fire marshal would have closed the place) we were taken to our table which was outside in a section i did not know exist and were seated at a very small inadequate table for 4 adults next to a bar.
our server brought us menus and asked if we needed drinks. we ordered waters and had to shuffle things off the table to make room for them.
already feeling somewhat confused, annoyed at the long wait, small table and lack of ambiance i said to the server, is this the right menu? something about it was not like my first experience which was a few months back. she said that there was a different menu on this side and proceeded to bring us the full menu from the other. this smaller version lacked what we had already chosen at home. we then asked to order from this menu and was told we could not as they have 2 kitchens that are separate. annoyed even further we sat in disbelief and disgust at what our options now were. we were told that we could leave the table and again be placed on the waiting list. well this was not an option as it is now nearing 7:30 parents need to eat and take their meds. mom asked; well then could we at least move to a larger table which 2 were open on each side to us. our server said sure, i'll get it cleaned. btw, we did order 2 glasses of wine and 2 iced teas for the parents which were on the table our glasses of water had to be placed behind us on a shelf to make room. as we were reviewing the new and much smaller menu the next thing we knew we were being greeted by a one-armed man who came over and said "i hear there is a problem"? as we were trying to explain he kept rudely interrupting and it was clear we were not going to have our say. he ranted and was on the defense as if rehearsed while continuing to verbally assault and insult us, tossing the menu around saying how wonderful this menu is and if we don't like it we could have our 2 glasses of wine on him and find another restaurant as he has 150 customers backed up waiting for a table and walked away. our server returned taking our order and we asked again could we please move. she now said her manager told her no, the tables were for parties of 6. prior there were 4 seated and after there was a party of 5 at one and 4 at the other. now we all are completely fumed.
our dinners arrived and certainly lacked appeal. i had to excuse myself to the ladies room. as i headed out i arrived at a narrow walkway having to wait for another person to pass and standing next to me was the one-armed so called manager / managing partner as he so boldly informed us earlier.
in a very crass tone he said to me i know you must be thoroughly enjoying your meal tonight. i replied; (can't use profanity) i have never been so rudely treated and embarrassed and that you have ruined our evening to just leave us alone and i proceeded on. coming back i requested to speak to perhaps a manager above him only to be told that this one-armed jerk tossed us out. he sent 4 servers to our table and told them they had to go. they began grabbing our food, drinks everything. one grabbed mom's iced tea and she said to stop and that she needed that as she had to take her medication, he replied; you have your water. next i understand the one armed bully was back, grabbed dad's plate of food and they both had a match of who would win. dad said let go of my food, he would not so he tossed it.
i was speechless. never and i mean never have i nor should anyone ever be treated with such disrespect. this manager/managing partner (cannot even say "man") should be reported. this was elderly abuse denying an ill person and tossing them out.
i dare anyone reading who may contemplate dining here attempt to complain. i am considering contacting the news journal and anyone else who will listen as i have read other reviews like mine. he is a bully, and the fire marshal should be placed on notice as i am confident this night was in clear violation and certainly a potential danger to the patrons.
also upon our arrival and observing our surroundings it was clear that if you are a regular from nsb you get special treatment. this was very obvious...
happily mark and i were able to turn a horrible experience into a wonderful celebration by taking his parents to saint augustine the next day to the columbia. hats off to them as they are truly professionals and we cannot express enough about the food andservicewe received. let this be a lesson to those at the garlic...
it should be noted; this all may have been avoided had we been informed that where we were being seated has a different menu.
shame on you