nasty staff and manager. one a scale from 1-5 (5 being the best) here are my thoughts from this weekend's reservation.
1. ( rating 1) our party arrived at 5:00 p.m. at varying times. only by 5-10 minutes. there were 6 of us...and only 1 was left. they would not seat us until the 6th had arrived and the manager knew the 6th was on the way and running a couple of minutes late. rude!
2. (rating 1) the waiter (who we later found out was the manager) was unfriendly, pissy and condescending - oh and did i mention "humorless?" (he was going to have an attitude with atablefull of nice customers over 50 when he had to read his notes?)
3. (food 4.5) all of the food was really good, except a bowl of soup (which was one of the party's main dish; was an unappetizing size of a pig's trough, not what was described on the menu; lukewarm; and looked like gloppy rice pudding).
4. (rating 1) when the party politely and unobtrusively tried to mention that the soup was not up to par, the waiter, said "it was" and "did she want it boxed up?" when she said "no thank you" he asked anyone at thetableif they would like it boxed up to which all parties (who had tried the soup and hated it) said "no thank you, we didn't care for it either." the waiter did not try to make the situation right. he did not say he was sorry, could he get her something else, nothing!!!
5. (rating 1) when the bill came, the woman had been charged for the $8.00 soup. she politely told the waiter she thought there had been an error because the soup was still on the bill, to which he replied "no that is right. it was exactly what was on the menu. he said they couldn't serve it to anyone else, and that was their policy. there was nothing he could do." when asked if maybe she could speak to the manager, the waiter replied with a condescending tone "i am the manager." he then proceeded to tell her that the soup is wonderful and in his condescending tone, made her feel embarrassed and spoiled. thetablewas embarrassed for his behavior.
okay...the soup was $8.00. the woman had ordered other food for herself and the table. going to stella's was her idea for her out of town guests, and money was not the problem. $8.00 was fine. she paid it. however, the lack of an attempt to make the situation right. the lack of personality, care and attention to keeping the customer happy were not present. what should have been a fun evening - was soured by this one waiter/manager. he was nasty and should not be a waiter, let alone a manager.
suffice it to say, no one from thetablewill ever go back to stella's. overall rating = 2