bad steaks with an attitude. i travel a lot for business and am always looking for a great steakhouse. i had heard that there were a number of good reviews forsteakhouse85, so i went in with high expectations. accompanying me on the trip was a co-worker who has gone through culinary school and has a highly trained palate, and another friend who lives locally. we were excited about having some good steaks, but were in for a bad experience.
highlights of the evening: i ordered a bottle of cabernet, and was very clear in my order. the waiter came up and spent several minutes trying to talk me into a different, more expensively priced cabernet, and apparently was going to go through his spiel on the other wine regardless of which wine i picked. we asked him if he had even tried the bottle we ordered and he had not. so, strike one.
second, my co-worker got a dry aged delmonico and the waiter tried to talk her out of ordering it. he asked in a condescending way if she had ever had a dry aged steak. which of course she had, and explained this. i told her she should tell him of her culinary school experience, but i believe she thought that was a waste of time given the preceding wine episode. when the steak came out it had a rancid flavor, and when i tried it, i had to agree. we both have a lot of steak experience, and we both felt we got a bad cut of meat. strike two.
finally, another man came up to us (apparently a manager or some other higher function -- but he never identified himself or his title). guess we were supposed to be impressed by the fact that he had a nice white shirt on, or that he probably was only a few years past drinking age. he took an attitude right from the start and said that's how dry aged beef tastes at this time of year, or some other lame excuse. he then said "i'm not trying to get in an argument," which was the first time anyone had mentioned an argument. in fact, my co-worker was extremely polite (much more so than i would have been if it had been my steak). she told him she'd like a rib eye, and then he just kept talking right over her. he then asked if he could get a different steak, and named off several including a rib eye. bottom line: he was more interested in being pedantic and condescending and less interested in listening to the customer. strike three.
i should add that there should have been a comping of the whole steak. that's what good restaurants do. i've seen similar types of things happen at morton's, donovan's, ringside in portland, etc. and the attitude is that the customer is right. atsteakhouse85, it seemed like they were more interested in making money, and it would be easier if they could just figure out how to stop having to satisfy "the pesky customers."
i can safely say that i won't be going back, and i'd suggest the same for discerning diners. if you want to go to a place where they insult you, i'd suggest ed debevic's in chicago, since the insults are part of the fun and dining experience rather than just bad service.