our experience started out fine. it was steak night but i preferred the options of the steak on the regular menu - it was $33 instead of the $18 special. after the waiter took my order, he came back and said he put it through as a steak special but ordered the chat potatoes as a $6 side, instead of the potato that came in the special. he said everything else would be the same but it would work out cheaper. i said i had an entertainment voucher for a free meal, he reassured me the potato wouldn’t be charged as an extra. then he came back and said the potatoes would be extra... i asked for the regular steak off the menu but they said they couldn’t do it because there was a steak special. so i accepted the additional charge for the potatoes. when the bill came, they charged an unexpected additional $3 for mushroom sauce. the waiter failed to mention this, so when i questioned it, the restaurant manager was very rude and said “it states very clearly on the steak special, sauce is additional”... it was hard for me to get a word into explain, she was saying “i’m sorry you didn’t read the menu properly...” i had to interrupt her and ask if i could talk. i then explained the situation & reiterated i had no menu to read as the waiter made the changes after i had ordered the regular steak. she just kept saying it states clearly on the menu, it was like talking to a brick wall. she was so insulting and displayed very poor listening skills & customer service. it’s mushroom sauce, $3, who cares, but it’s the principle and lack of good customer service that was so aweful.