absolute worst ever. my sister and i were going out to dinner as a going away night for me going back to college. we were celebrating. we wanted to try something new and had never been tosouthsidegrill before. we looked at the menu online and it looked amazing. we were really excited about it. our server seemed to be messed up on something. she repeatedly tried to give our food or drinks to other tables, as she tried giving other people's food and drinks to us. i ordered a caesar salad with my meal and it came out in a hot bowl and the lettuce was hot and wilted. it tasted like it had been sitting under the heat lamp for a while. i ordered the black and bleu beef, which i thought would be tossed in a mainly blue cheese cream sauce. the sauce was very heavy and mostly cream... the dish had zero flavor. incredibly bland. when we brought this to the servers attention she offered to get me something else but i was already full. she kept asking me to get something else and she would have it out quickly. i decided to get something to-go and when we waited for 15 minutes when we were already done with our food, it was brought out.
this is where everything went very very wrong.
we received our check and after being repeatedly asked to get something else we figured they would make it right and take the meal off the check. they had not taken it off. the server had the manager take the meal off but in turn he replaced it with the meal that was ordered to-go. we told them that we had horrible service and the food was not good and the manager/owner came out and refused to take the meal off after we told him it was our first time and we did not enjoy it. he told us that thats not how things work and that if we didnt pay for it he would take the meal away. and thats what he did... he took the bag from us containing our food. as we were leaving we told him that we had never experienced such terrible customer service especially from an owner. wouldnt you want to have positive remarks made about your restaurant. now they just have wasted food. as we left the owner smartly piped "we hope you enjoyed your dining experience!"
never will we ever go back tot his establishment, bricks and merebulles are 1000 times better and have fantastic food, prices, and wonderful employees.