disappointing--and i so wanted tolovethis place. i so wanted to like this place, but i have to say i was sorely disappointed. i'd never been to this place before, but had my parents visiting in town, and we were going to meet two of my aunts as well. we showed up around 8:30 on saturday morning, and got a table for 5 without delay. that was good. the server was either extremely busy, inexperienced, or both, however. she had to come back 3 times to bring enough glasses of water (for 5 people, it really shouldn't take more then one visit to get right), and the same with the coffees. trying to track her down to get a refill of coffee was a challenge as well--cup was totally done and cold by the time she returned to refill.
two members of our group got pancakes, i got banana french toast, and the other two got regular french toast. not a single dish was brought out hot. the pancakes were fully cold for both diners, and the french toasts were as well. not like "slightly cooled from the griddle", but totally cold, not at all hot anymore. you'd have thought it impossible to screw up pancakes, but they did. the server seemed...unconcerned, when notified of this. just sort of blank stare and a "oh, uh....well, i guess i can take them back if you want?", which would have taken even more time (this was already a long wait). the manager on duty did come around about 10 minutes later, to apologize and offer vouchers for two free entrees in the future, but i should have just pushed to get the meals comped or discounted that day--i doubt very much i'll be back to use the vouchers ever.
all in all, the food was disappointing (would have been pretty good i think if any of it was hot), the service was akin or worse to denny's, and the experience with out of town guests was just mortifying. i expected a good, reasonably priced diner-style breakfast before the guests left, and instead was left with what ended up being a pretty overpriced, very disappointing and embarrassing experience. don't know if we just had an unusually bad experience, but i cannot fathom how this place is as busy as it was if this is the norm. i'd definitely suggest looking elsewhere for breakfast--or honestly, just go to an ihop, where they generally manage to get pancakes to the table while still hot.