slow, understaffed, and dirty. let me begin by praising the gulf shores shrimp basket - we have been there many times and always had great food and service! we moved to foley about 4 months ago and have dined here 3 times - each time it gets worse! saturday night was the last straw! we arrived at peak time - 7:30 to find a 15 minute wait which was much faster than lambert's 1 1/2 hour wait! we went to thebarwhich was about 1/2 full for a glass of wine while we waited. we sat next to a large mess evidently left by an earlier diner. the mess stayed untouched at thebaruntil we had been sat, eaten our apps, and were 1/2 through our dinner. we sat at thebarthe entire wait for our table but never saw a bartender, nor did any of the servers who came behind thebarto help themselves ever make eye contact or speak to us.
fifteen minutes later we were called for our table without being served at thebar- probably should have left at that point! we waited about 10 minutes for someone to greet us but the table already seated beside us waited about another 15 minutes before someone greeted them.
our "server" appeared to be a young manager and asked for our order. we finally got to order our wine, but specifically asked for the wine to be served in plastic cups since while we sat at thebarbeing ignored for 15 minutes we noticed the glasses hanging from the glass rack were nasty - too dirty to drink from! i then observed the server/manager go behind thebarand use one of the nasty wine glasses to measure the wine into the clean plastic cups - sort of defeated the purpose!
we ordered apps which arrived in about 10 minutes, but the oysters arrived fried instead of raw. the correct order arrived about 15 minutes later., wanting worcestershire sauce to make my cocktail sauce with i looked around but there was no one to help. i wandered the restaurant looking for it and ended up in the kitchen area. servers came and went but never acknowledged me or offered help, and finally i saw the manager back there and asked him where it was. he handed me a bottle and i went back to our table. we did see a server when our food was delivered and another brought our check when we were finished. throughout the meal tables remained dirty for long periods of time, and garbage littered the dining room floor and went unattended and unnoticed overall the place is a dump with no direction and not near enough staff. i suggest you drive into gulf shores if you insist on eating at a shrimp basket!