i popped in for a lunchtime meal, as their window menu looked promising.
the two staff members on duty when i was there were clearly under-worked and had no intention of rushing anything at all.
however, unasked for tea arrived but no water offered or ever turned up, even if it was evident at other tables..at least three left uncleared!
my order of the combination noodles/chow mien was perfectly presented and a most generous portion too, especially as it was under $10. although they were not busy and the staff were avoiding clearing tables and the kitchen staff could be heard enjoying themselves behind the scenes, it was worth the wait and was piping hot and a really well balanced dish, with clear evidence of each meat and fish; this is unusual for such a place and price in wellington and is a credit to them.
overall impression: greeting and service can be worked on to actually make customers feel welcome, especially in such a competitive lunchtime marketplace..so many places to choose from.
staff should clear the tables as soon as customers have left, not left for new customers to see when they enter. both staff members looked and walked passed the 'offending' tables several times and ignored clearing them up! the female member of staff was either reading or on the telephone and had to be encouraged to go a see to customer needs.
the food, when it finally turned up, was delightful - hot, well presented and generously proportioned...really tasty food.
when i commented upon the food quality at the pay station near the front door, the guy ignored the praise completely.
would i go back? yes, as the food was verygoodand as an optimist, i'd be hoping the service would have improved a lot.