we called to see if we could reserve space 3 or 4 weeks in advance. they told us they don't take reservations, but that we shouldn't have a problem. they took our name and also told us to call the day of. sounds suspiciously like a... i don't know... reservation?? so we did that. we show up for our "reservation" and guess what? restaurant is full, and the rude employees are claiming they have no idea what we're talking about and have no record of our name. ok, how long will we have to wait for tables to open up? they have no idea, could be hours. did i mention this was my wedding rehearsal dinner? i was pisssssssssssssssed. maybe don't tell people that their wedding rehearsal party of 17 will have no problems getting into your restaurant? this was several years ago and out of the kindness of my heart then, i didn't post a scathing review. fast forward to this new year's eve and we find ourselves at sarafino's with a group of friends. we get seated and in my absent-mindedness of their byob policy, order a titos and soda. a large, sloppy, obviously drunk man proceeds to make fun of me the entire night because of it. "how's your titos??!!" he yelled to me several times. did i mention the sloppy man was the owner of sarafino's? my friend called the restaurant ahead of time on nye to see how late they're open etc. they tell her we can't arrive until 5 or 6 pm because there's a private party scheduled for 4 pm that day. you mean a private party that was reserved for 4 pm that day? i thought to myself, "that sure as hellllllll had better be a sarafino's employee party." i suspect sarafino's caters to their "regulars" in theitaliancrafton mob. although our waitress was polite and efficient, and the food is good, the service is reprehensible. if you're not the owner's friend, you don't matter. why be professional and kind to customers or keep your filthy restaurant clean when you can get by on the business of your friends?