my grandparents came into town from florida and wanted to go to dinner. their absolute favorite food is seafood and being that they live in a place where great seafood is available everywhere, i wanted to take them someplace that would not disappoint. anytime i have ever asked anyone where to get good seafood at in arizona, the answer has always been the salt cellar.
i want to start off by saying theservicestaff in every aspect was stellar. we showed up with one more person than we had anticipated and the hostesses were quick to make the last minute accommodation. the ladies in your bar were so sweet, and our server was amazing.
in regards to the food, my sister and i ordered oysters on the half shell, which were the best we have ever had. my mom got the crab stuffed shrimp and really enjoyed it. my sister and i also split the crab legs and filet. unfortunately, this is where things take a different direction. crab legs were great, but the medium filet was not seasoned at all and was chewy. my fifteen year old son got the filet and shrimp. he liked the shrimp, but said the steak was not good, and he usually likes, and will pretty much eat everything with no complaints. my grandfather's fish was overcooked, and my grandmother's fried shrimp was soggy. we had cold veggies on our plates that tasted like they were warm at one time, but had sat out for quite awhile.
let me just say, money is not the issue here. our bill was 317 dollars after tip, for an average of about 53 dollars per person. totally reasonable for a great meal. when it comes to amazing food,serviceand atmosphere i would pay double that. i do realize this is a seafood restaurant, however for the amount of money that is being charged i would expect to leave feeling that everything was amazing. i originally thought about going to the keg which is similarly priced. i have ordered different steak and seafood dishes there many times and each time said to my husband, "oh my god. i loved every part of that dinner!" however, i wanted to take my grandparents to a local restaurant and not a chain restaurant that they could go to anytime in florida. after hearing the great things about this restaurant, i decided to take a chance and go here instead. i was honestly so surprisingly disappointed and to be frank, embarrassed that i suggested it. it was just, eh. everyone left saying "it was ok, but not great." my mom and sister who also live here said it was totally not what they had expected.
i did not want to tell the server about this in front of my whole family when he asked how everything was, not to mention we were in a hurry and could not have had our dinners remade at that time had they offered. so i decided to return home and email the manager. in her response she just proceeded to tell me that the issue is their food supplier and not the preparation. she made absolutely no attempts to regain our service. i would have given this restaurant at least three stars but after receiving her reply bumped it down to a 1.