if i could give this restaurant a 0 star rating i would. i ordered the beef pho, for $14+ i was expecting a beautiful broth and tender beef. instead i got overcooked noodles, a broth that smelled gamey, and 3 stingy pieces of colourless beef. my partner ordered the grilledporkon rice, which was $15+, what we got was a very small portion of fatty off-cuts ofpork- which would have been bearable if the meat didn't smell like leather boots that had been in the rain for 3 days.
there is no way that any fresh meat that is cooked in clean oil, in a clean pan can have that stench. my partner has a higher standard for food than i do, so i tried some - i have never in my life rejected food or left a plate uneaten - but the food was so terrible that i felt compelled to tell the owner.
i told her very politely, that i don't want to offend her, but there is a smell in the meat and that we cannot eat this. she then became very defensive and unfriendly, she said that it is the "new zealand pork" that has a bad smell and refused to amend anything or offer even a portion of a refund - even though one dish was not eaten at all and the other was maybe only 1/3 consumed.
will never come back here again - and will tell my colleagues, friends and family to avoid this place like the plague if they visit rotorua.
don't eat here unless you want a terrible experience with stinky meat, overcooked gluggy rice, overcooked rice noodles and terrible service and business ethic.