rochester deli

horrific customer service. our office gets lunches several times a week, got delivery 2 weeks ago, couldn't have been happier! today, a co-worker tried to use an entertainment book coupon and we were given nothing but static from the owner no less! i would think if you put a coupon in a book, with no delivery restrictions on the coupons use, you may want to honor it, or perhaps, not participate in coupon books. then we were told how busy they were and how they might not deliver to our office location. i explained that they just delivered to us. i was told again how busy they were and just because they delivered to us once does not mean they would be able to again. huh?? anyway, this local business sure won't be getting any of our local money in the future.

its not fake food...well prepared..good ingredients..fresh.it may be alittle expensive but worth it.you get what ya pay for. in this age of food vendor's who slop it at you ,this place holds it's own with quality.fish on friday perfect for lunch.

the best. one of my favorite local places to eat

good, sufficient parking, value. i like to bring out of towners and they love it. gotta like deli food.

i discovered this jewel late in december. i ordered the half pastrami sandwich with a cup of dan's chicken and dumpling soup. the pastrami was lean and tender and flavorful and the rye was perfect. the chicken dumpling soup was wonderful. the only problem was i should have ordered a bowl of soup and a full sandwich. the deli is a must visit.

incredible!. great staff! great food! what a winning combination. lots of desserts but the incredible cupcakes were especially a hit. thank you to the entire staff at rochester deli for delivering amazing desserts to our event. you have lifelong customers in our family!

hot & cold. i was one of the first customers when the owner, dan would actually talk to his customers. after some time, when he became a bit more successful he no longer acknowledged our visits to his deli. i referred friends for a wedding cake and i guess because they didn't look or dress like the doctor and lawyer that they were he was snotty and short with them so they left and ordered their wedding cake and another bakery for their dinner reception at the pfister for just over 300 of their closest friends (lol dan)!

we spread the word ten fold when he started and he got some very good catering accounts and business from our referrals. since those good ol' days he has become so fabulously famous and narcissistic that he has forgotten to get to know his customer! if it weren't for his wife, laura, he would be no where! and btw dan, your reuben sandwich is chewy!

in response to "ketchup on a chicago dog". our menu item "deli dog" is not advertised as a "chicago dog", and 99.9% of our customers request the ketchup. also, our green relish is purchased from our vienna beef supplier in chicago so we know it's the "real deal"!
sorry your experience left you unhappy.


-----01 oct, 2011-----

in response to "nothing special". first, we would like to say we are sorry your visit to our deli did not meet your expectations.
our goal is to make every customer happy.
two of the menu selections mentioned in your review, our reuben and our chicken dumpling soup are signature items on our menu that we believe keep customers coming back again and again.
we would have loved if given the opportunity the chance to make you a loyal customer.
thank you for your feedback,
chef dan and laura


-----25 may, 2011-----

in response to "unhappy" posted 5/24/11. we apologize that our delivery qualifications were not met with your small lunch order request on tuesday to brookfield, we did however offer to honor your coupon that stipulates "valid at participating location". we work diligently during our hectic lunch hours to meet all delivery requests, your fax order arrived without the proper information (time of delivery and form of payment) necessary to complete and presented some concerns immediately. we appreciate all business large and small, however, delivery is not the basis of our operations and we never guarantee it. we hope to serve you again.

ketchup on a chicago dog?. i went in there just to try it once and got a chicago dog. they put ketchup on it and non-neon relish. needless to say - i won't be back.

nothing special. i ordered the rueben and a bowl of soup. for $12, i felt it was rather expensive for what i was served. although the food was tasty enough, i have made better ruebens at home. something was just off because nothing really shined on this sandwich period, and i noticed the cheese was skimpy and tasted rather bland. chicken noodle soup was just okay

fantastic. chef dan did our wedding cake in 2009 and we couldn't get enough praise about it. we are so happy we chose this place for that event. i also cannot talk enough about how good the food and service is at this place. if you've never known about rochester deli or always pass it saying you'll try it someday, you must try it!

excellent food!!. they have delicious sandwiches, perfect for lunchtime! i have never eaten anything i didn't like here :)

best reuben in waukesha county!

great deli!. it's like being in nyc! the sandwiches are fantastic and the side salads are always delish. awesome rueben. make sure to save room for dessert.