would have love to give review in negative if that was possible. took my cousin's out for dinner on tuesday to this place , little did i know that it would be such a traumatic experience for me and my family.
we were sitting on the rooftop restaurant and just started having dinner when a mouse ,i repeat a mouse jumped on our table and then jumped on 3 of my cousins before running away.
this was a not a small mouse but a good heavy one around 2 kg types which showed how he has been relishing at this place.
we called up the head over there and he just tried to rush up the matter saying sir ,"it happens, koi baat nahin. hum aapko andar bitha dete hain ."
the guy was mr rakesh .
there was simply no sorry or etiquette of changing of food or plates if mouse has jumped on it.
we asked for the bill and to call some senior person .
bill they got happily and quickly but no senior person came.
also ,in the bill worth mentioning was 20% discount given to us because of the incident.
this is the way they treat a customer .
on saying that i want some senior to talk to ultimately a manager came from downstairs who said that sir we will waive off the bill .
all we wanted was simple humanitarian gesture of apology and fresh food but we got none.
the last coffin in the nail was manager then saying since all ceilings are together , how can you say it is our mouse , wahan se jump karke aaya hoga.
such pathetic attitude in hospitality industry .
it was such a serious matter but they just treated it so casually . really disappointed. this is not a roadside dhaba for god sake but a high end place.
i had filled a form there also hoping for a call back but none came.
that's why i am writing after waiting for 3 days.