what a disappointment.... after hearing about the porthole, both on diner's, drive-in's and dives and in bon appetit magazine, i figured it would be a place worth checking out. loved the atmosphere at first, the place has been around since 1929 and has tons of character. however the service left a lot to be desired. it took over an hour for our meal to come...and it was only lunch time. i wouldn't have minded the wait if our server was actually friendly. how long does it take to actually notice your customers and realize they need menus? and when she took our order, she wouldn't let me substitute my fries for a salad. after our appetizers came, she didn't even take the dirty plates away. finally, the entrees arrived. i was really looking forward to their take on a lobster roll, but they ran out of the brioche bread it was supposed to come on. ok, no big deal, i tried it on rye instead. although it was homemade and extremely fresh, it just didn't compliment the lobster the way buttery brioche would have. also, because of the large size of the slices, there wasn't enough lobster to compensate for it. the meat itself was good, composed mostly of claw and lightly coated in a homemade aioli. but, it was overwhelmingly salty. for something that sounded so good, it really was a let down. in fact, the whole place was a let down. for arestaurantthat has received so much praise, i was thoroughly disappointed.