pizza grille

just left pizza grill in camp hill, while our meal and waitress was wonderful, i'm so no impressed with the manager that was their tonight. i need more half and half for my coffee. i happened to ask him because he was near our table talking to friends. needless to say i had to ask someone else for it. as we were leaving iaskedto speak with the manager and it was the person i hadaskedfor more creamer. he was rude and annoyed that i was even upset. bottom line he was more interested in speaking with his friends then doing his job. may have to call the restaurant tomorrow.

i enjoyed the actual entree. but...it would serve them better if they would have less salad and more dinner. i ordered a tortellini stuffed with beef and veal. half was covered in very tasty pesto and other half covered with pink alfredo. when i got the plate, i thought they brought me the wrong order. it looked like a salad! i paused and gawked. almost confused. at the same time that my eyes found the actual dinner, my mouth had already started bumbling something. i stopped myself and the serveraskedif everything was ok. my mind couldn't believe my eyes! i was looking at a plate with literally 2/3 green salad with very small tomato slices (it looked like a fro), and 1/3 dinner. the salad was spilling over the dinner, so i had to lift the salad to eat. i didn't know what to say! all that came out was that i didn't know that it was going to have salad with the dinner. this was true. the menu didn't say this. all she said was that all their dinners come with salads. ok. since this was my first time there. i thought that i'd try it. there was so much salad that it was a mound. maybe the dinner was covered and i would be pleasantly surprised when i exhumed the food. the presentation was unexpected...and accurate. the dinner was tasty, way too much salad, not well represented in the menu, poor presentation and slow service after i was done my food. honestly! i didn't order a salad with a side of dinner! but that's what i got! after all that, i was pleasantly and gently full when i left. i just wanted more actual dinner.

zero customer service skills. unbelievable, mind boggling lousy customer service. we (party of 4 1/2) stopped in last night at 8:30 for dinner. the host, don't have his name, seated us at a four top and weaskedif we could have a little larger table to have a little more room. my daughter-in-law is going to give us a grandchild any day. the host said "no that table is reserved for larger parties". my husband said "your joking. right?" he said "no, those tables (there were two) are reserved for larger parties" . i said "at 8:30?". he said "yes". we went on to have a lovely dinner. both our server and food were outstanding! on our way out my husband said to the host "have fun with your larger parties" the host said back "you are hilarious". my husband replied "you have no customer service skills and should be fired tonight." as regular customers and local business owners, we will probably not be back.

customer service is pathetic. i called in to place a pick-up order for two small pizzas and half salad. i was told 15 minutes. i left my house at 15 minutes bc i literally live 30 seconds away. when i got there i was not greeted by the hostess, which is ok bc i know to go to the bar to pick up my food. the bartenderaskedif she could help me, i told her i was there to pick up a togo order and my name. she said nothing after that, not even "let me check on that" or "it should be right up." i continued to stand next to the bar for 8 more minutes and the bartender continued working, so after standing i moved to the bench next to the hostess, and made sure i was still in view of the bartender, i then sat there for another 30+ minutes. the hostess would not make eye contact or even acknowlege that i was sitting there.....no one did. so eventually someone finally came up andaskedif i was waiting for a table. i said "no, i have been waiting over 50 minutes for a to go order" he immediately went next to the bartender and found my order slip next to her. he then went back to the kitchen and i saw him grab my two pizzas in the kitchen that have been done the whole time. i didn't want cold pizza or confrontation so i walked outside to just cancel my order by phone out of frustration. the hostess answered, and i said i would like to cancel my to go order. she said, "ok?, thanks bye!" and hung up. she knew i was sitting next to her the whole time and then gave me attitude on the phone like she didn't care! i know i will not go back, nor my family.

not very good italian food. we decided to try the camp hill location with a party of 6 for my fathers birthday, he wanted italian food, my (vegetarian) brother recommended this place, and this will be the last recommendation we take from him.

i was shockingly surprised at just how bad this place was considering all of the awards they boast. i had lobster ravioli - which wasn't horrible - 2 pieces had a really poor fishy taste, the other 3 pieces were very bland, no seasoning - the alfredo sauce was average. they serve a salad on the plate, a cold salad on a hot plate with hot food and sauce - most of the salad was cooked and wilted. this was 16 bucks, not impressed.

my mother gets what she always gets, spaghetti and marinara sauce. i noticed she could not eat it, sheaskedif i would like some, and i agreed. this was the worst marinara sauce i have ever had, and after dinner that was my mothers remark also. no flavor, no tomato flavor at all, just harsh garlic - and it was swimming in grease. i have had better sauce in jars. this is inexcusable for an italian restaurant - the foundation of your business should be your sauce - nona would smack you silly for serving that, shame.

my wife got a shrimp salad, which she remarked wasn't horrible either, but i tasted some of the shrimp (which were cooked perfectly) but had a flavor of chlorine bleach- yuk. (a tactic some fisheries use to hide a fishy smell) after i detected the taste, my wife noticed it also - it wasn't super prevalent, but noticeable none the least.

my (vegetarian) brother got a veggie sandwich which he said was good, and consumed it with gusto, so i believe that was ok. his wife (also a vegetarian) got penne pasta with pesto sauce - something i know she likes. it came a huge portion in a large bowl - she would not make a comment on her meal - but she did not eat any of it. when they were clearing the dishes away i could see in the bowl - it was swimming in grease, i mean really a lot.

they serve what they call "pizza bread" 2 slices of plain pizza crust that is baked off. this was the worst bread offering we have ever had. the "bread" was tough and chewy and without flavor - the bread was not risen at all - flat - it was neither crispy or soft and doughy or inviting. a seemingly good idea that is not executed well at all.

my dad got salmon, again he really had little to say, his salad had the same cooked wilted thing going on. he did tell my mom that he was very disappointed and will not go there again. really the service we had left a lot to be desired. the waiter was obviously rushed, we felt he was in a always in a rush to be somewhere else. he was not really friendly and was hard to understand as he seemed a sort of latino and did not take kindly to beingaskedto repeat himself.

this place looks real nice, i used to frequent hardings many many times, i know the interior of that place was shot. knowing this i was really surprised at just how nice this place looks, as we were waiting for our food i was impressed at the flocks of locals walking in from all over the neighborhood and thought we were in for a treat. wow if this is what passes for good italian food these days it is a crime. i do not know how this place won all of those awards - there must not have been any competition.

i feel i have to make some further remarks - i have never reviewed a restaurant before. we were shocked and appalled with our meal. in my opinion italian food is difficult to screw up, i can't ever recall walking away from italian feeling ripped off. some are better than others - but never awful. the prices here are above average, and it obvious to anyone who eats out a lot - they are cutting corners (and expenses) at the customers detriment. we did not eat pizza - maybe that is better (it seemed like lots of folks were eating it) - most of the other wait staff we came in contact with seemed nice and friendly.
i am sorry to have to write this bad review - but i also didn't think it was possible for a higher end italian place to screw up plain spaghetti.