this is a review on the hospitality group, management, and restaurant as a whole. thisgroupused to own stout until they started parlor, and have done really well. however, at stout a little over a year ago a bus boy dumped a full plate of buffalo wings all over me. at the time, i was compensated with a 20% lifetime discount card to all of their restaurantgroupplaces, including parlor. however, a little over a month ago my wallet was stolen including the discount card.
i've never had a problem using this card. and i loved the way the problem was handled so much that i have recommended stout and parlor on a number of occasions. now after i asked for the card with my unfortunate situation with the stolen wallet, i was actually berated by parlor's director of operations for bullying and threatening them. a completely unacceptable response to a person who is trying to recover lost items just like a credit card or id.
parlor is clearly thriving in chicago. however, i think their management will take awhile to evolve to the level of professionalism that companies like lettuce entertain you or levy restaurants have achieved by having exceptional customer service.