owl bar


dawn
2
14 yıl önce
mount vernon/mid-town
woodland's date agrees with woodland : ). with the hopes my dining buddy will write a review - i will only explain my half of the experience.
my friend and i come to the owl bar and were greeted very warmly. so far, i am happy. the owl, well known for their pizza, and i were to become fast friends since i lived in chicago (pizza) for 8 years and it was happy hour! 4-7pm. he and i ogle the menu - he chooses two 5 dollar items from the happy hour menu, i a 5 dollar start (calamari, very tasty) as well as a greek pizza. the greek pizza which consisted of a black olive spread, spinach, tomatoes, peppers, garlic oil, mozzarella cheese and feta. yumm! before we ordered, i asked for a glass of pinot (happy hour consists of 3 dollar wines) and he ordered a beer. we are laughing and enjoying the service until our order was taken. then, our waitress leaves for an extended period of time, for such a while, i have to get another glass from the bartender… okay - our food arrives. my pizza was an entire red pepper, 7 leaves of spinach, sliced black olives, garlic oil, mozz and… do not remember the feta - when we told the waitress (once she was found) she apologized and asked if we wanted a box. (cuz i need to dislike the pizza in the privacy of my own home, i suppose) then the pizza maker came out and said he put the spinach at the "bottom" i guess he meant center of the pizza - which is odd, but okay, still had 7 wilted leaves i tried to enjoy at only the first bite. i was also told by him that he was told not to use a spread. again - odd - if you look at the online menu it says spread. tapenade and a few sliced olives are two different animals. during the meeting did a manager say "no matter what! do not use the spread on the greek pizza!"? if the pizza guy says so… i guess he is to be believed. the manager comes out and i told him of my grievances politely. he turned to the pizza guy "you are to use a spread…here, look…" opens fridge "okay - if there is no more, you will have to make some" he took the item off the bill. cool…
when we got the check - our drinks were charged full price. mine, because my wine was not a happy hour wine. how did i know this? because of the happy hour wine list? nope, there was none. the waitress went over the drink specials? nope. when i ordered it - she said "oh that is not one of our wine specials" uh uh. mkkay - so we had to chalk that up and be on our way. the manager came out again and said this is his second week as the manager, and if he was the waitress, he would have made it 3 bucks a drink… this is the manager who said that. the dude with the "key" you know - the "key" that can make it 3 bucks? and why would he say that? why talk about your staff instead of rectifying the situation? he ended it with "well - my name is (i forgot) when you come back i will take care of you…" meh - you know me… bad service + good food = no return. i also feel ripped off because the waitress wanted a fatter check at the end.
0
woodland
5
14 yıl önce
mount vernon/mid-town
watch out!. i'm actually taking the time to report this now because its happened twice so i don't think it was just by chance. i went for their happy hour with a friend (4pm - 7pm). they have a wonderful happy hour special. when we got our check at the end of the night we noticed that we had been charged full price for all our alcohol. when i brought this up to the waitress she said "oh, well you didn't say you wanted happy hour prices" and looked at me like it was my fault. she then said that one of the wines we were drinking wasn't on the special which she didn't tell us when we told her we were there for happy hour. this also happened at my birthday a couple weeks ago. same place different waitress. there is also some inconsistency with the menu descriptions and what they actually bring you. the food is good for sure, you just have to watch them if you take a chance and don't feel bad if you have to talk to management. they corrected their problems so no harm no foul...just be on top of stuff so you don't get taken advantage of.
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foodie69
2
15 yıl önce
mount vernon/mid-town
it's a good thing it's hidden!. this place deserves better than what's being done now. but first they should really work on keeping a good team, which appears to be hard for them?? (low wages?, poor management?, no clear idea where they're going?) it all sounds and looks like that when you enter this speakeasy place. they had a very decent chef beginning of 08' (andrew matulaitis) but even he gave up on that lost cause!!!!
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brian
5
15 yıl önce
mount vernon/mid-town
never had a bad meal. try the chicken panini (the maria) and make sure you
plan on having it for lunch as well the next day. great taste, and it comes with the best pickled tomatoes ever!
cannot say enough good things about the steamed shrimp......plenty of seasoning and it comes with onions and potatoes.
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