customer service in onemata can be greatly improved especially on a very competitive restaurant market these days. thefoodmenu is not diverse- it’s the same menu with little bit of changes in the garnish, there is no consistency in flavour and taste. fried chicken with daikon- some days daikon taste fine but the last few times daikon was so sour.
the new menu changes also wasn’t appetisingly pleasant to look at ( chicken liver pâté) the chicken huli huli is salty with lots of soy a little close to raw side and flies was on the chicken luckily i already finished eating. i couldn’t even finish my tuna tataki due to this unhygienic views of flies in the food. we raised this to one of your waitress and to the manager but you only said next time will improve it that is the last straw as we don’t want our friends and family to experience bad service and food.
we used to like this restaurant but the service andfoodreally become so bad. so far pantry is the only consistent restaurant in park hyatt when it comes tofoodand service.