i was a hardcore fan of nik baker’s. it was my all time favourite since last 6 years but today i visited nik after long time with high expectations, however, it ended with a disappointment.
1. i ordered‘all veggie’ pizza...disappointed
too basic pizza being served with highly dull presentation for approx ₹350. i think one can cook a better pizza at home.
other food brands are doing amazing job...please go and try oven fresh’s pizza, backpacker’s pizza, etc...may be you will get some idea!!
2. service was quiet poor....1 fork and 1 knife is being given to 2 people. i think it’s common sense that 2 people will require 2 folks and 2 knives.
not only this....neither oregano nor chilli flakes served with pizza!!
furthermore, only 2 sauce pouches given with 2 items...a grilled sandwich and a pizza!!
these are very basic things which are not expected from a verygoodbrand like nik baker’s!!
3. quantity was very less as compared to the price.
4. i think dine in hot coffee can be served in ceramic cups rather than paper cups....it adds to the presentation and the enjoyment of drinking
it.
in nutshell, you have lost a loyal customer. nevertheless, you can still work on your dishes, presentation, quantity and innovation/creativity so that your restaurant does not get out of the race with other best performing restaurants.
hope this feedback will be responded in couple of days, otherwise, i will forward this feedback to nikhil mittal (owner of nik bakers) and to support@elfsight.com