this little shop is such a great concept, and thecoffeeis amongst the best in sandton. the staff are hard working and try their best to make everyone happy. however, therein lies the problem.
the staff of this shop are completely let down by management/ownership. there are quite simply no morning procedures/structures in place.
every morning i witness people leaving this shop in frustration because amongst many issues, there is no float, there is no change, they have to wait 20mins to have a sandwich toasted, thecoffeeorder gets mixed up. the list goes on.
now this plays on me as i used to own a restaurant and these sort of failings tend to compound and the staff is usually to blame. i fear that there might already be issues as the stock on shelf and fridges is looking increasingly thin.
quite simply, the staff are frantically trying to get everything unpacked, merchandised, blended, poured, counted and still serve coffees to all the people arriving for work. you clearly don't trust your staff as you are more focused on countingcoffeecups, than ensuring that there is enough change in the till. and, no, it is completely counterproductive for your store manager to have to go to the bank everyday to buy change. what if there is no change? give them more money, enough to last for a week.
i feel sorry for the pressures that you put your staff under, and it is yet another example of a business being poorly driven by remote control.