they don't careabout their customers. extremely pricy...you get nickeled and dimed for anything. the portion size is extremely small for the amount charged. we have gone there several times and ordered a specific item, but when asked why there was only a quarter sized amount of topping instead of covered like normal, we were charged an extra $2 for a "side food." when we asked what it was, we were told someone in charge has decided to charge for it. when we asked to speak with that person, we were told no. i told the waiter that we would never go into that restaurant again with that type of response and for him to tell the person that added that small, yet improper charge, especially when the extra (if you must call it that) amount was less than a tablespoon, that we would go elsewhere from no on, he went to the back yet just brought back the bill with the charge still attached. the waiter said, "see you next time," but i responded that it would never happen. when they have messed up on my order before, they have never reduced the price or made any concessions at all. i think it is because it ownership has the nyc arrogant approach to dealing with people and it runs all through the staff. in my case, there was absolutely no reason for the upcharge, no matter how small, and even the waiter agreed, but could not and would not remove it, even after i told them it would result in my never coming back. they told me how they were expanding and had all the business they could handle. i take that to mean they really don't care about the customers...maybe that is what they mean about being upscale...poppycock, i say!!! hope you choke on it...i can only hope the rest of their "customers" understand just how important they are to the nyc business and take their business where it could be appreciated.