unprofessional; cancels reservations. unprofessional;
does not care about its customers;
cancels reservations - just to earn a buck
i will never be spending any of my money at misconduct tavern.
yesterday (nfl championship sunday), my fiancee made a reservation for a party of seven at misconduct ahead of time, and our reservation was confirmed. our reservation was at 4:00pm. at 3:30pm, a representative from misconduct tavern called my fiancee to tell her that they were cancelling our reservation, because they had lots of walk-ins and decided to give ourtableaway. last time i checked, the entire point of making reservations was to ensure you had atablein the event that there were too many walk-ins. moreover, my friends were coming from 45 minutes away, so cancelling ourtablea half an hour before our reservation was extremely inconvenient, since now we were scrambling to find other accommodations for a large group (which included children), while simultaneously redirecting my friends who were already on the road. finally, management had the audacity to offer to move our reservation to the next day, even though the entire purpose of our making a reservation was to make sure that we would be able to come in, sit, and watch the game as we ate and drank.
i have no problem with an establishment that does not take reservations, or does not take reservations on a day where they expect lots of walk-ins (championship sunday or superbowl sunday). however, to take our reservation ahead of time, then cancel it a half an hour before, is extremely rude and unprofessional. regarding a party of seven with children in particular, management at misconduct tavern should have known that it would be difficult for us to find another establishment with only a half an hour's notice. after already confirming the reservation, i would think that a professional establishment would deal with a slight loss of income that comes from holding an emptytablefor half an hour, rather than destroy the good will of its customers to earn a half an hour more's worth of profits. i have to conclude that misconduct tavern is not a professional establishment.
bottom line i recommend that anyone considering misconduct tavern should look elsewhere. there are too many good places in philadelphia for you to be spending your money here.