pastry okay. not worth navigating counter help.. hubby and i had a few moments to steal before we had to go pick up our kids. we decide to stop for tea and a treat at masse's. the tea is weak as water, and not steeping at all. we are running out of time. after putting all our tea leaves from both pots in one pot, and asking for more, i finally stick my finger in the pot. finding only bathwater-level warm water inside (way too cold to steep tea), i trot inside to see if we can try again with gettinghotterwater. it's a common problem, and easily remedied. so i tell the lady behind the counter that the water is not hot enough, and before i can ask for a re-do ofhotterwater, she launches into this weird lecture about the shop being a bakery, and not a tea shop, and that they are trying to provide a little extra with having tea, and that they can't make the water any hotter, so here's a refund. gobsmacked, i remind her that there were two pots (i had put all our tea leaves in the one pot) and she refunded me for both. i went back out to our table, and we began eating our lonely pastry, and she comes running out of the shop to scoop up the other pot and cup (lest we decide to get a "free" pot of "tea", i think. no worries. it was just warmed milky water. no chance we were going to drink it). she then launches on another lecture that they are just a bakery, and that if we wanted tea, we should go down to peet's, and they might have some hot water. at this point, i had had enough an asked her why she was so angry. we had 10 more minutes before we had to go to get the kids, and i just wanted to at least have our pastry and an adult moment in peace. that was a mistake, as then she proceeded to regale us with how happy and calm she was. finally she left us,and i managed a few bites of my almond pear pastry before she comes out again to toss a few more bills on our table to refund us for the pastry because we had not gotten the experience we had come for. happily she did not lecture us on anything else. let's say that we will never, ever go to masse's again. the pastry is nice, but it's absolutely not worth having to deal with the counter help. there are plenty of other places that can offer nice pastry, and tea with water hot enough to steep it--none of which include peet's, in anyway shape or form. hello la farine, sweet adeline, and more.