stoodbackand took a breath, nothing improved :(. well , i said it would be a while after the last time having some issues, but last time the food and service were good. unfortunatley something was out of whack last night. its been since my mothers 92 bithday. well now my oldest sons girl friends birthday, a surprise at manos because its time to give them another chance. here is how it went......got there and serving steak bits in the foyer, mmmmm, got to thebackroom since there are about 20 of us. we get some spotty service for the drinks while waiting for the bulk of the guests. lets get to the problems........my daughter ordered along with 1/3 of the group the steak that was on the nights features menu, was same as bits coming in and they were delicious, everyone's came as ordered except my daughter who to her own preference ordered her steak well done, my son ordered rare. his came perfect but hers came completely opposite, blue rare as apposed to well done, hmmm one mistake. my almost 93 yr old mother ordered pork chops(seniors menu had 4 items including hamburger and chicken strips, refused to do half order for elderly) her chops came and she only ate one due to the salt content was over the top. asked how it was and she said to salty, the comment that came from the server was "at least you could taste it"?????????? what???? i ordered also off the featured menu the lamb chops, asked to have them done "medium" they came rare. i asked for a box to take two of them home so i could cook them,(i never was asked how my meal was) she said "nice", i said they forgot to cook them, her reply was "oh ok." wow she doesn't get it !!! and at the end of our long table was young couple that ordered two pasta dishes, couple beers and when they paid their bill it was over $78. come on pasta is a staple in food industry and not usually priced with the prime rib. on top of the bad service, totally out to lunch server, the nonchalant dont really care attitude of the main server, they tack on a 15% gratuity on top to pay for the bad service and mistakes. i standbackand take another breath and look at the whole night. i will be very hungry before i gobackand i am sure most of the other twenty are thinking similarly. now i see why manos on 22nd street has a higher customer rating than the one on 8th. if i ever get a craving for manos it will be returning to the 22nd street location where have never had bad service or mishandled food orders.
-----26 aug, 2012-----
no trust in customers ?. i was at mano's for a 92nd birthday party, the food was great as usual and the service was equal, but something new popped up for us was the tip of around 20% already added to our bill and then they ask if you would like to leave an additional tip??? hello, i always tip good for service, and i believe that the menu with the price of the item should include the tip they are about to levy on you. this info should have been told to us at the beginning of the evening. well there is a group of 18, i won't say will not comebackbut it might be a while. should trust their customers to treat them fairly and reward when it is due.