to start with, i have been to the other branches of little italy in mumbai,bangalore and chennai and because of the good food and service i chose to visit the one at sula vineyards.this place is till date my worst experience of eating at a restaurant.me and my friends were out of option and too hungry to walk out of the place.firstly, their manager was not professional enough to attend the guests..once we got our table it took around 20 mins for the waiter to attend us..no cutlery,paper napkins and condiments on the table.we literally requested for water thrice and that's when we got it.i have never had so much pain when eating at a restaurant
the food arrived after 1 hour of ordering.the reason given by them was the no of people there which to me was normal..every other restaurant in mumbai is crowded like that.
the problem i saw there was lack of human resources.they had just 2 people managing around 25 tables.,so yes this had to happen.on complaining the manager simply answered that it's managed by sula and so this is the situation.