this used to be our usual kalbiplacefor last several years. however during the last few visits we had experienced some poor food quality(kalbi rib meat was rubbery and chewy, and the octopus in the seafood hot pot was very hard to eat)and not so friendly service(it was a challenge to communicate with waitresses which caused some miscommunication). however today’s encounter topped the most ridiculous experience ever for us. we were asked to leave because we did not order enough entrees but got some free miso soup per manager sam. i have ordered marinated kalbi rib($21.95)(wanted try it again), seafood tofu soup($10.99)seafood pancake($12.99) and tried to order the steamed egg. we planned to eat relatively light tonight after having pilates. the waitress was very rude and indifferent and expressed unwillingness to order the steamed egg and we did not understand why. later the manager sam came to tell us that because we did not order enough entrees to order side dish(steamed egg)??. i agreed not to order it then. after that he looked our table and asked if we know that we can only get one complimentary soup per entree order. i said we did not know this. is this new rule? we have dined here for years. he said it has been some new changes since he became manager. then i questioned him that why he did not tell us last time we were here. he answered he was too busy and overlooked. then we asked him if he mentioned that rule to other customers there. he said he has not yet. so i questioned if he is discriminating against us. he immediately said he would like us to leave. we traveled a lot all over the world and dined at a lot of restaurants, this has been the strangest experience so far. for sam, i don’t think he cares at all about your dining experience, customer service, all he cares is how much you order. you might be busy enough now and do not care about losing some customers. in the near future: poor food quality + rude service = no more businesses. if you want to enjoy your meal(not in a smoky environment) with good service and quality food, go somewhere else!