bad service/lack of personnel. i had been going to jacala's for the longest time because of their chile gravy. they have the best chile but the last few times, i was terribly dissapointed. i placed an order by phone for a pint of chile, which is what i usually order, and an order of puffy tacos. when i picked it up, i noticed the bowl was very small so i told the cashier that gave me the order that the bowl looked smaller than before. she said that it was the same one and it would cost $7.25+ tax . i told her that i wished the person that took the order would have said that it wasnt a pint yet just a portion which is exactly what it was. i told the cashier that i didnt want the chile afterall and i would just pay for the puffy tacos. she offered me the crackers that came with the chile but i told her "no thank you" because what will i do with the crackers. she was a hispanic, dark hair, big lady which ive never seen there before and seemed rude when i questioned the portion size for takeout. i left the crackers. the very last time i was there with a coworker, we waited about 20 mins for someone to come and take our order. i noticed that in that same booth section, to the left as you come in, there were other customers sitting down and also waiting for their food orders to be taken. since we were terribly dissappointed, we've decided that we wont be going to jacala's anymore. we then proceeded and walked out because no one ever came. we asked the dishwasher if there was a waiter/waitress there to help us and he said they were in the back probably getting other dishes. when we left, we told the cashier that we wouldnt be back because no one ever came to take our order and that there were other customers also waiting. she immediately went to check on the customers waiting but we left anyway.