are the new owners ruining the hotels reputation?. i am a regular patron and have always had a high opinion of the hotel, the staff and the food service. in many ways this historic hotel is the reputational anchor for high class hospitality in the city and province.
do the new owners appreciate that.?do they wish to maintain it's high standards? are they attempting to squeeze maximum revenues from operations by reducing the quality of service? is skimping on supplies and labor and stafftimea way to please the shareholders and irritate regular guests? according to some it would seem so.
is the province's premiere hotel now being run by a bunch of skin flints wanting to squeeze every buck out of operations by reducing the quality of service, food, cleanliness and housekeeping so they can please the shareholders? how does it maintain it's standards if the staff are demoralized and frustrated by cutbacks?
-----25 mar, 2014-----
consistently first class.. my first choice for brunch, lunch and happy hour since the early seventies. food and service has always been top notch, the long term staff are the best in the city, the dining areas are aesthetically beautiful, and the value for money is very reasonable.
the hotel has always treated their staff well and it shows in terms of how they treat their patrons.