the customer service and delivery service is horrible. we have been loyal customers and overlooked past delivery and food mishaps. today was the last straw. wecalledto advise them they forgot to include the double order of rice. first they argued it was in the bag and to keep looking. then they said the rice would be delivered the next time delivery drivers come back. 40 minutes later, wecalledto ask where the rice delivery was. we heard everything from we nevercalledto ask for rice to no delivery driver wanted to deliver it to to charging a delivery fee for the rice they failed to put in our paid delivery to they would refund our money and come out to pick up the delivered food. the last comment would be funny if situation wasn't so frustrating...they can pick up refunded food but not deliver missing ordered and paid for food. not once was an apology extended. to the owner and shelby...this is a small, competitive world. you may look and see that you are losing one loyal customer who has ordered weekly from you. however, remember that you made the choice to lose a customer and word of mouth is powerful. save your sanity and dollars for a restaurant that values their customers.