horrible service, fantastic food. this was a hard one to rate. the food was fantastic, but it may have been the worst service i've ever received. so bad, it might sway me to never go back.
my neighbor and i like to try and find new places that serve breakfast all day. my husband told me about this place, so we decided to check it out. i brought along my 8 year old stepdaughter. here's a breakdown, minute by minute, of our experience:
11:45 am: enter the restaurant
11:50: finally someone noticed us. her response, "is your name on the list?" not, a hello, can i help you? or have you been helped yet? rude.
12:06: seated
12:08 greeted. ordered 2 coffees, 2 mimosas and a hot chocolate.
12:15: brought the coffee and hot chocolate, forgot that we ordered drinks. did not have cream or sugar on the table. did not offer either when we ordered. we had to ask for it. we ordered our food at this time too.
12:25: mimosas arrived, still no cream or sugar. we asked the server who brought our drinks for it...again.
12:27: cream and sugar arrived by the second server we asked
12:28: our server came back to remind herself what i had ordered.
12:38: food arrived.
i ordered the salmon hash. this was grilled salmon, potatoes and spinach under 2 over easy eggs served in a skillet with toast. it was incredible! and quite filling. i had to take home leftovers too. my friend ordered the half&half, which is 2 eggs, any way, potatoes and toast. she ordered a side of bacon with it. my stepdaughter ordered grilled cheese and chips. all of us were completely satisfied and raved about the food.
i cannot get over the awful service. and the more i think about, the more i am sure that no matter howgoodthe food is, the service will absolutely keep me from ever going back there. too bad. servers are easy to train, there just needs to be a program set in place. i completely blame the management, they need to reevaluate the service standards to meet the same standards that the chef has given to the food. get it together guys. you're not building a spaceship, you're running a restaurant.