terrible service, average food. i've never before been livid to the point of shaking until my experience at gailey's last weekend. first, the food. i initially tried gailey's because it's just a block away from my home, and ziggy's downtown had closed. i got basically the same thing, eggs/bacon/gravy/hash browns, and it was about average. it was slightly overpriced (something like $7+ for that meal, cheaper for more at ziggy's), but it was nice to get it. this was about 3 saturdays ago. now, about the service. being that i live so close, i wanted to simply bring the food back to my home. both times i've ordered there it's been on a saturday. the first time i called (a few weekends ago), i was told that i could not order over the phone (weekends are too busy), but i could get a to-go order if i came in and ordered, waiting like everyone else. i said this was fine, and did so. last saturday, hoping to do the same, i waited (next door in the building attached, since they don't let you in the front door) to be helped. no one came to ask me if i wanted to be seated for over 5 minutes. a few people had formed a line behind me. when the hostess approached me, i said all i needed was to make a to-go order. i was promptly told this was impossible. i responded saying that i'm happy to wait, all she would have to do is put my food in a box. i was told it was their policy not to do so, and to blame the cooks. i repeated that i had been in before and done the same thing. that i was willing to wait like everyone else. and that there is no reason not to simply serve me like everyone else, putting the food in a box instead of on a plate. less work for them, no need to seat me. she still refused, and even tried to walk past me to help those waiting behind me. at this point i was very upset, having just walked there to get my significant other and i breakfast, hoping to have a nice morning. i immediately asked to speak to a manager, and was told he was 'not in today'. i asked for a phone number, to which she promptly walked away and found someone, purportedly said manager. while finding him, i was constantly pointed at by her as she spoke to various people. he approached me, asked me what the problem was, and i repeated everything. he said that's fine, i asked for a menu, he walked away while i figured out what i wanted. another few minutes went by and i wasn't checked on, offered a chair, or anything else. i finally walked into the main room (with the cooks and bar), and before i could get a word out, i was greeted with a raised finger telling me to wait. he wasn't on the phone, he wasn't even talking to anybody. a minute or so later, the same person who helped me a few weeks ago went ahead and took my order, and even offered to let me sit at the bar and give me a glass of water while i waited 'about 10 minutes'. 25 minutes later, without my glass of water, i was asked by the same 'manager' to get up and go back to the other room so another customer could sit down. very nearly walking out at that point, i waited, again in the place i started. after 35 minutes in total, i was finally given my food and checked out, obviously without adding a tip. this was probably the absolutely worst customer service experience i have ever dealt with, even after working and purchasing from places like best buy and the like. i will not be purchasing from them again.