last time we visited durban and had a meal at this disgrace of an establishment we vowed not to return, however everyone has an off day and deserves a 2nd chance, so we did just that - gave them a second chance. and once again, true to their style, they failed dismaley. we requested soft eggs with our breakfast, when thebreakfastarrived the eggs were not as requested, the waitress argued: "it is soft', said the inexperieced teenager!!. clearly the staff are trained to be as rude as the owner! my so called 'ciabatta' roll was anything but, not only was it not a ciabatta but very stale and very unappetising looking. the filling sparse, just oil all over the bread roll which had conjealed, the result: oil soaked in stale bread! the meal was obviously sent back. no one came to apologise, let alone offer any alternatives, we were totally ignored whilst the owner went about his business unconcerned and unintrested in his 'regular' customers. thank you europa for being the absolute worst branch in the group, you have no right to exist let alone steal customers money for the inferior service, ambience and most importantly sour, rude attitude, and as for the food.....if you tried you couldn't of possibly have screwed it up that bad. they say the ethos of a business begins at the top... the owner who has owned this sad establishment for far too long has seized to be interested and this clearly shows on his unfriendly, unshaven, sour face when one walks in the door! the poor disillussioned man mistakenly believes that a few new tables and chairs will make a business, unfortunately for him, a business succeeds because of happy customers and especially those who take the time and trouble to return and support you every time they in town! no more - you lost the customer. this excuse of a disgrace is to be avoided at all costs!!! we popped into vovo telo a few meters away, the buzz, the smells of freshly baked bread and ourbreakfastwas a total delight, martin our most friendly waiter explained that he once worked next door at europa but when vovo telo opened he ran to join a winning, happy team. well done vovo telo, maybe when you have a quite moment, which we sure you never do.... let the owner of europa umshlanga come for hospitality lessons, the poor man so desperately needs!!