will never go back here. read my full story.
on may 20th, i called emperor’s palace at about 8:15pm to order food to go. when ordering, i always make sure to list the 3 items i like to eat, and tell them that i will pay whatever combination price they deem necessary to adjust the pre determined combos to meet what i want. they have a lunch special that’s exactly what i eat, so we normally base it off that, but charge a dinner price. i have been doing this off and on for years with no problems.
i called in my order, and a young man answered. i proceeded to tell him what i wanted and made the 3 items i wanted very clear. pork fried rice, pork chow mein, breaded almond chicken. i said it several times (i have my brother as my witness!) and he kept saying yes yes, no problem, it’d be ready in 10 mins. well, i show up and ask for my almondchickenorder and they can’t find it, this is about 8:30. they finally get the young man who took my order, and he finds the correct bag. at this point, i’m concerned it’s not correct since they couldn’t find it under my name or the main protein. i ask them to open the container and inside is a small portion of almond chicken, sweet and sour pork, pork fried rice, andchickenchow mein with zucchini, peas, and mushrooms. definitely not what i ordered. i spend a few minutes explaining that it wasn’t what i ordered, which it most definitely was not. they agree to make a new batch of what i had ordered and its now about 8:45.
i wait for the corrected order and when it comes out, ask to check it again. she rings me up, $19.08. i ask, “will i not get a discount for the incorrect order and waiting? i’ll talk to the manager.” the owner/manager comes out, says nothing to me, takes the food, waves, and as he walks away calls out something along the lines of “we no serve you.”
so after an incorrect order and an extra 30 minutes, i walked out with absolutely no food. in my experience, most restaurants are more than willing to fix their error and discount your food for any inconvenience. all i got was a rude staff and an even ruder manager. i love their food and pretty much don’t go anywhere else in bremerton for chinese. now i’ll have to find a new place to go.