never again. the food was good but the wait, confusion and poor customerservicedoes not justify going. we were there around 6 weeks ago on a saturday afternoon; the lunch/brunch crowd was not a factor in what transpired as table traffic moved pretty briskly. after listening to our server's "your order's coming right up" multiple assurances for roughly one-half hour but seeing other patrons seated after us being served their orders promptly, bizarrely at the forty-five minute wait time, the maitre'd inexplicably and without explanation came to our table to "confirm" what we had ordered. another fifteen minutes went by, first with our server once again assuring us that our order was coming out shortly while refusing to explain the maitre'd 45-minute late confirmation, then avoiding all eye contact with raised hands or even coming near our table. finally, after another fifteen minutes and no food, she apologized, saying that sometimes "things in the kitchen get mixed up". twenty minutes later our food showed up, with our server cheerfully saying after a few minutes "wasn't it worth the wait". to which we said "frankly no".
kitchens screw up, so do wait staffs, that happens and we as customers understand that. but the best thing to do is "own up". clearly, the fault for this fiasco did not lie with the kitchen. between the server and the maitre'd, our order was not processed to the kitchen in a timely fashion and no one followed up, even after multiple inquiries. we could even write that off. what was galling and insulting was that none of the server or maitre'd (or the putative owner to whom we quietly tried giving a heads up about the service) would even acknowledge that fault lie with them, not the kitchen, as evidenced by the maitre'd "order confirmation" inquiry some 45 minutes into our dining "experience".
food's good, they comped our two coffees and bloody mary, but i'd elatedly pay the freight to get back 45 minutes of waisted time and frustration with a staff that simply doesn't listen to the customer.