excellent...when it is fresh. i love edgar's bakery as we have been going to edgars's every since it was one single location. we like the cakes, cupcakes, bars and especially the cookies. when the items are fresh, they are hard to beat. my only issue has been freshness, especially with the cookies. when the cookies are fresh they are soft and have the best flavor, not too sweet. but when they are old, they are hard as a rock with little flavor. i have had so many issues with old cookies that i now ask the server to check for freshness when they are getting the cookies. problem is i still cannot trust the server will get me a fresh cookie. they simply to not care if it is fresh or not, or if i am satisfied. unfortunately i have to check from myself before i leave the bakery.
today my kids went to edgar's while i was getting my hair cut. when i saw they had 3 cookies i said 'i doubt they are fresh". both kids were already eating their cookie and both said their cookie was fresh and soft. great to hear, finally fresh cookies without checking before leaving. after i was finish with the hair, i tested my cookie and to my horror, somehow i got the old cookie and again, hard as a rock. i took the cookie back, telling the associate my issue. she asked me i wanted another cookie. i told her the 'frog' cookie, as my son's frog cookie was really fresh. as we walked off my son wanted to check my cookie, and again to my horror, i had an rock hard cookie. why in the world do i always get the old cookies? i went back to the same associate and told her again all i wanted was a fresh cookie. how hard is that? she went back to the frog cookies and found a really fresh one. third time was finally a charm.
i've had similar issues with the cupcakes, though not to the same extent. i really question edgar's standards. why are they serving old items? what happened to 'day old' items? why don't the associates take charge and deal with older items? probably because the associates simply do not care. for a bakery to have a freshness issue is not good. their standards for freshness should be super high. it is sad to say the owners just have not instilled high freshness standards to their associates. it would really go a long way here.