happened to visit dum pukht over the weekend with my family, five of us. as one of us was vegetarian, we asked for a single diner veg. the person there refused for the same, saying that the single diner menu is for single person only if he's visiting alone. later he also added that it is only for in house guests. then we asked for the 'veg nawab experience', which is a four course veg meal. the person attending us refused to that as well saying that it would be too much for one person. when we asked him that it has been designed for a person only and what is the issue, he had no answer. may be they were too lazy to cook four course or whatever. since i was with my family, i ordered a la carte as he suggested without arguing much. but the question is, we pay premium for good service at five stars. and these people are not giving good service. how can they deny what we order. we are paying you for the kind of service you guys give. something not expected from itc.
coming to food, the dum pukht biryani was fantastic, but subs biryani was a disappointment. also the kebabs were good.
all in all, not the kind of experience we had expected.