the high rating on urbanspoon and the fact that the place seems to be packed at any given moment piqued my interest, but i was sorely disappointed. the burger was small and bland, and the only flavor in the fries was the salt sprinkled on them. the chocolate shake was ok, but it was no different than a shake that you might get at burger king or mcdonald's. regarding the shakes, when the rush at the door died down a bit, one of the employees made about eightshakesof varying sizes and types and placed them on the counter. i assumed that all of thoseshakeswere for one of the large groups that had come in together and that the group's order was almost complete. as time passed, no orders were being completed, and no one was being called to pick up the shakes. i realized that theseshakeswere made in advance for all of the various orders that had just been taken. when my order was ready, theshakeshad been sitting on the counter for 10 minutes, but i nonetheless took two of them that matched my order. there were a lot of orders behind mine, and i have no doubt that some of thoseshakessat on the counter for a long time just melting into slop.