good food, terrible service. i've been reading great reviews about this place, so when friends and i went the on sunday, we had a lot of expectations. unfortunately, we were left disappointed and we are almost certain we won't return. here's why:
1) we were told that they're full and that we would have to wait for an hour. ok. 1 1/2 hours later, we were still not seated. by them, it was already 2:30pm.
2) got seated, waited for 15-20mins to get our orders taken. waitress after waitress went past our table, we were ignored. two families who came after us were already served.
3) waited almost 1 hr for our food. then manager came to tell us that they're out of classic waffles. the two families were already beginning to leave. at that point we just wanted to eat (it was way past lunch time, already 3:45pm!!!!) so we went for what ever is left.
4) complained to the manager. he was diplomatic enough, but after all of the above i think we deserve more. waitress was happy to chat with her colleague while we should have gotten our drinks, refills etc. got a complimentary meal voucher for the next visit. don't know if we will ever utilize that though.
extremely poor service.
ps: if i may add, as we were eating, they were beginning to clear the restaurant. so chairs were put up on tables around us, as we were having our meal. i thought that was rather rude.