we have enjoyed the dining room at cb many times, most notably for occasion brunches. today, mother's day, brought some disappointments. not the restaurant's fault, but clearly an institutional issue was the valet parking. we drove in, as we have many times before, and i waited for the attendant to open my door. i am the woman in our party of two, and my husband was the driver. the valet rushed to the driver's door and helped my husband out while i sat there. and sat some more. keys and tickets were exchanged while i continued to wait for someone to open my door, which never happened. i let myself out of the car. not exactly a "valet" experience. poor training is the problem. i expect the service to be commensurate with the reputation and ambiance of the hotel. it was not.
our server was gracious, and the buffet food was delicious, as always, but the presentation was sloppy. all stations needed refreshing/tidying at the 1:30 sitting, and the "centerpiece" on the dessert table--the only decoration in the entire room, was a tragedy of thoughtlessness and neglect. chain motels at interstate exits likely had something prettier than costa brava had on mother's day, 2017. on a draped, elevated pedestal was a stubby cylinder vase with a few bunches of roses stuffed inside. at least one bunch still had the rubber bands around the stems! high school seniors decorating for their prom have better taste--and probably bigger budgets--than whoever plunked that hot mess on the dessert table. the draping was cheap, shiny, lavender fabric that related neither to the sad roses nor to the room décor.
the seafood buffet featured raw oysters, paella, and crab legs, among other delicious offerings. seafood forks were needed for the shellfish, but none were present. i asked our sweet server for seafood forks, and she brought salad forks, instead. i accepted the forks politely, but digging my seafood out with implements that were too large for the task diminished my enjoyment of the experience.
poor attention to detail is often the beginning of the demise of the reputation of a fine establishment. casa monica and costa brava should take heed and make changes.