croissant are good - panettone a big disappointment. i've been here several times, and the croissants are indeed glorious. that being said, and as others have stated, the logistics of ordering are cumbersome and a hassle. i thought over time they would re-work the scheme for either eating-in or purchasing items to take out, but that was a pipe dream.
other than the croissants and breads, which are reasonably priced for their quality, i find all other items to be utterly over-priced for what you get.
a case in point is their christmas panettone. i waited months to purchase one after the lengthy articles i read on how chef sharvartzapel "learned from the masters" on how to bake this tricky confection. i then sent this $40 panettone (yes...$40 dollars) to my 88 year-old italian mother... who was weaned on panettone. she told me it was bland, fairly odorless, tasted almost sugarless, and had the density of a brick. panettone should be light and airy, with a wonderful, vanilla-yeasty bouquet. this thing was an atrocity.
sorry chef....stick to croissants, especially if you're going to charge a premium price for your seasonable 'experiments'.